Why does this game prompt me for credit card?

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I want to buy the US version of Putty for my Xbox One, and I already have enough money in my account, which I had redeemed earlier. However, when I attempt to buy this game, the marketplace prompts me for valid credit card details.

What is the problem and how do I fix it?






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Why does Xbox Live need my credit card?

You can only download games without a credit card on the Xbox 360 console which undermines the whole concept of backward compatibility. A lot of people can't get their compatible free games because of this.

Why is Xbox not accepting my credit card?

Contact your credit card company or bank and make sure that the payment method you're using has been activated and has available funds, and the transaction isn't being blocked for some reason. If the payment method you use to pay for your Xbox subscription is expired or no longer valid, you'll need to update it.

How do I remove a card from Xbox Live subscription?

Remove a payment option
  • Press the Xbox button \ue3e3 to open the guide.
  • Select Profile & system > Settings > Account > Payment & billing.
  • In the box that contains your current payment option, select Remove.
  • Select Yes, remove to confirm payment option removal.




  • me buying robux NO looking at my credit card!




    Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.

    Images: Tima Miroshnichenko, Pixabay, energepic.com, Pixabay