Playstation payment problem

Playstation payment problem - Illustration of debtor with hands tied with rope against cross symbolizing dependence on credit against green background

I am new here. I am really happy to see so many game enthusiasts here.

I have created new PlayStation Account. I have bought one game successfully with my credit card. The problem is, when I buy another game, I get the following error:

a screenshot of the error message

The error message is from the German store and roughly translates to:

This transaction can not be processed at the moment. Please try again later, or try to place your order on the PlayStation®Store on your PlayStation® console.

Any help or suggestion will be appreciated. Thank you.



Best Answer

It's been my experience that transactions that fail on the PSN website often work when being placed through the console itself. However since you said it fails with the same error on your console, the next step would be to contact the customer service department of your credit card issuer.

Sony uses some fairly strict payment method authentication because they instantly deliver non-tangible products that aren't expensive enough to warrant serious legal pursuit of someone in the case of fraud. As a result, if the address and name info they have for you isn't 100% identical to what your card issuer has, it won't go through. Unfortunately they give the same vague error message when a transaction fails no matter the reason; even if the transaction is explicitly being declined because of an info mismatch the message will still make it sound like a temporary problem and tell you to just try again later.

Your card issuer can quickly look up your transaction history and tell you whether or not the actual purchase was ever submitted by Sony, and if it has, they can tell you exactly what Sony said your info should be. When I was experiencing the same issue recently it turned out that the mistake was actually on the part of my card issuer; they had "Apt #xxx" for my apartment number in my street address while Sony only had "Apt xxx". That one-character mismatch was enough for the transaction to fail. My card issuer removed the '#' from my profile with them and the problem was instantly corrected.

Now if it turns out that your card issuer has no record of the transaction even being submitted it indicates the error is internal to Sony's store and you should contact PSN customer service. However since the first thing they'll likely suggest is to call your credit card company and do what I detailed above, at least you'll be able to tell them you already have and they had no record of the transaction.




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Why is my payment not going through on PlayStation?

If PlayStation Network is experiencing issues, it may be possible that your payment information cannot be recorded. Please check the PSN status page and wait until all services display a green light before re-entering your payment information.

Why is PlayStation declining my card?

The billing address that you provide needs to match up with the address that your credit card company has on file associated with your card. Cards that do not support AVS may not be accepted on the PlayStation Store, so you'll need to call your card issuer to check if yours does.

Why does it say my card is invalid on PS4?

Credit card information is invalid. Make sure card holder name, card number, CVV code (last three digits on the signature strip), expiry date and address are correct and match the details attached to your credit/debit card account.



How to Fix PS4 Error Code E-8210604a (No More PS Store Payment Errors)




More answers regarding playstation payment problem

Answer 2

I agree in every point of @Barkode's answer, and comments.

In addition, you could try (in the meantime or for definitive) buying the digital version of the game through the Amazon online store; since Amazon credit policy isn't that strict.

Or the preferred method for me: buy the PS card (careful not the PlayStation Plus Subscription) from Amazon too (they send you a code almost instantly), and use the funds to buy what you like.

Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.

Images: Monstera, Roger Brown, Roger Brown, Karolina Grabowska