Nintendo 3ds XL goes black and gives error message

Nintendo 3ds XL goes black and gives error message - Black and Red Typewriter

My 3DS XL (Luigi anniversary edition) will turn on and it still has all of its features for about twenty seconds which at that moment both screens turn black and the touch screen displays an error message saying;

"An error has occurred Hold down the POWER Button to turn off power, then turn it on and try again. For help visit support.nintendo.com."

There are two problems with this:

  1. Nintendo has been less than helpful for diagnosing it, never being able to talk to a human whenever I follow the steps on their repair forum

  2. I also have tried turning it on and off multiple times (at least 20 times) and nothing seems to help.

Has anyone else had this problem? Is there a way to DIY fix it or will I have to get it repaired or buy a new one?






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How do you fix a black screen on a 3DS XL?

3DS got the black screen of death there is a simple fix
  • Remove all the components: SD Card, Game, stylus etc.
  • Take off the back panel.
  • Remove the battery.
  • Take out the screws.
  • Take out the wifi chip and plug it back in.


  • Why does my 3DS screen go black?

    Unfortunately, the black screen freeze is occurring on all games that have been released for the 3DS system, and it seems that it is an issue with the hardware. This is an issue that Nintendo is aware of with the 3DS system. What to do: Press and hold the POWER Button down until the system powers off.

    How do you fix a 3DS update error?

    How to Fix a 3DS Update Error
  • Turn off your Nintendo 3DS or 3DS XL, then turn the power back on.
  • Immediately hold down the L button, R button, A button, and Up on the D-pad.
  • Keep holding the buttons until the system update screen boots up again.
  • Tap OK on the update screen.


  • Is there a reset button on 3DS XL?

    To hard reset a Nintendo 3DS, press and hold the Power button until it turns off. This may take up to 10 seconds.



    Nintendo 3DS How To Fix Error Has Occured hold down power button and restart




    Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.

    Images: Suzy Hazelwood, Karolina Grabowska, Thirdman, Anete Lusina