How does the store credit work?

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As a login bonus on day seven, you get a store credit. If I remember correctly, it was for a x3 Multiplier on Earth.
However, when I enter the shop I see no mention of that credit, nor is the x3 Multiplier free.
So, how do I access my reward?
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Is store credit a refund?
Returns and exchanges: When customers return or exchange merchandise, store credit is often offered in addition to or in lieu of a full refund. Store credit cards, financing, and layaway: Any time a retailer extends credit and allows customers to pay at a later date, or incrementally, they're issuing store credit.What is store credit example?
Store credit is a balance applied to your account after returning an item. The amount of the credit depends on the item's price and purchase date. For example, let's say you buy a shirt for AU$30 and return it two weeks later. The store will give you less than AU$30 in store credit.Can you turn store credit into cash?
Yes, you can get cash back for store credit if the credit is in the form of a plastic card and never expires. Just treat the store credit card as a gift card when selling your gift cards.Is store credit the same as gift card?
Store Credit, can expire, can be applied to certain products or collections and can be bound by the rules set by the store itself. What is a Gift Card (C2C): A Gift Card is a product that is sold in your store, that customers can purchase for themselves or others.USING RETAIL STORE CREDIT CARDS TO BUILD CREDIT IN 2020
Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.
Images: Karolina Grabowska, MART PRODUCTION, Andrea Piacquadio, Obsahovka Obsahovka