Bethesda Launcher update problem
I'm trying to install & update Bethesda Launcher on Windows 7 x32. Every time I run it, it fails, stating
There was an error downloading the required files. Please check install directory permissions and try again.
Actions I'd taken so far:
- By monitoring it with SysInternals Process Monitor, I see that it doesn't even try to access the Internet.
- With the same tool I am also able to see that it receives no
FAILEDresult when accessing files. - Turned off and removed my AV.
- Given full access to my user, Administrators group & TrustedInstaller.
- UPDATE Checked so that no file in it's installation directory is marked as read-only.
- UPDATE 2 It is of course run as administrator.
- UPDATE 3 Installation in other directories leads to same results.
I also have Internet access only via proxy server on that PC. It is set as both IE proxy and winhttp system-wide proxy. I suspected that that could be the root of my problem, but as I've already said it doesn't even try to access the Internet.
Best Answer
Update:
I uninstalled the launcher, re-downloaded it and reinstalled it to D:\Bethesda.net Launcher. It now runs fine.
My previous install was at D:\program files (x86)\Bethesda.net Launcher. It was also a 2-year-old version of the launcher, but I also tried the new launcher in that same location.
Dunno if it was old launcher files, or running from program files, but it works under the new location with the latest launcher.
Original:
For me at least, it seems to be a permissions issues downloading the file from Bethesda.
I checked in Program Files (x86)\Bethesda.net Launcher\logs\LauncherLog.log, saw errors like below.
I'll keep researching and update this if I get a solution.
2020-12-19T13:54:50Z{Info} Downloading Bethesda.net Launcher
2020-12-19T13:54:50Z{Info} Branch Download task of type 3 added for branch 1 from product 1
2020-12-19T13:54:50Z{Info} Old System - Download Init complete 0.000636343 seconds
2020-12-19T13:54:50Z{Info} Old System - Get Branch Info complete 0.0200335 seconds
2020-12-19T13:54:50Z{Info} Old System - Get Branch Info complete 5.85143e-07 seconds
2020-12-19T13:54:50Z{Warning} [Error Description] User has insufficient permissions
2020-12-19T13:54:50Z{Warning} [Extended Error] 1.31.403.3.1.1032
2020-12-19T13:54:50Z{Warning} [Additional Info] https://buildinfo.cdp.bethesda.net/projects/1/builds/153441/tree/.json
Pictures about "Bethesda Launcher update problem"
Why is Bethesda launcher not working?
As of May 11 2022, the Bethesda.net launcher is no longer in use. If you still have games on the Bethesda.net launcher you can find information on migrating to Steam here.How do I fix Bethesda launcher?
To run the Bethesda Launcher Repair Tool:Does the Bethesda launcher still exist?
On May 11, the launcher will no longer function, and you'll need to use Steam to access any games you had acquired via Bethesda Launcher from that point on. Starting Wednesday, you can officially transfer all compatible content to Steam and safely uninstall the Bethesda Launcher.Will Bethesda net be shut down?
Bethesda finalizes the date its launcher, Bethesda.net, will shut down, meaning fans will have to transfer their games over to Steam. Bethesda is known to the majority of gamers as the publisher behind some of the most famous RPGs in video games such as the Fallout and Elder Scrolls series.Internet Rejoice As Bethesda Shut Down Their Failed PC Launcher \u0026 Migrate All Games To Steam
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